Accurate Data & Actionable Reporting with Dynamics 365 Business Central
AT A GLANCE
CLIENT : Leading Capital Management Company, UAE
INDUSTRY : Financial Services
BUSINESS CHALLENGES : Lack of data-driven business insights & visibility
OUR SOLUTION : An secure, fully integrated ERP designed for financial services firms
SERVICES DELIVERED : Business Central Consultation, Business Central Implementation, Data Migration, Customization, User Adoption, Ongoing Maintenance & Support
SUCCESSFUL OUTCOMES : Enhanced financial visibility which supports data-driven decision making
Company Overview & Business Challenges
Client is a trusted multi-asset Investment broker providing online trading on CFD’s, Forex & Stocks. The company prides themselves on outstanding customer service and satisfaction, aiming to react quickly to requirements and offer expert knowledge to clients.
They were struggling with issues related to greater financial visibility & control with their existing ERP system. Access to advanced analytics and enhanced reporting capabilities was also not present which delayed decision making.
- Challenge around whether existing business systems were fit for purpose
- Relied on legacy ERP application, alongside documents, spreadsheets and other disparate systems
- Increasingly difficult to access information quickly
- Lacked user engagement due to impractical functionality within the old system
- Management lacked insight into the end-to-end sales process
As a rapidly growing company, we felt that our existing ERP system would not be able to cope with significant increase in business activity.Also, the previous ERP was not purpose-built for the financial services industry and we had to compromise on much needed functionality.Data was stored in siloes which is not conducive to a fast-paced investment services business.– Director, Leading Capital Management Company
TheDynamicsPeople’s Solution
The client reached out to TheDynamicsPeople with a mandate to improve overall operational & process efficiency, enhance employee productivity as well as deliver intelligent reporting that supported decision making.
TheDynamicsPeople kicked off the project with their proven, proprietary functional requirements discovery which helped both parties come to a consensus on the project scope and expected outcomes. To improve operational efficiency and the flow between departments, multiple processes were automated. To assist with this goal, department-specific apps were developed to give each team access to what they need. This eliminated both the need for manual communication and time spent searching for data.
Towards the end of this project, a series of user training sessions were then undertaken to ensure users fully understood how to use Dynamics 365 Business Central and utilize all the benefits it provides to improve their day-to-day processes.
We approached TheDynamicsPeople to help us with a move away from a legacy system to a solution which had functionality relevant to our industry.I’m surprised at the speed at which they dealt with all the nuances related to our business model and developed a working solution proposal.– Director, Leading Capital Management Company
Quick Wins
Through the implementation of Dynamics 365 Business Central, the following benefits were realized:
- Improved employee productivity
- Accurate and faster document generation
- Reduction of manual processes
- Strong approval systems to eliminate risk
- Improved management visibility
- Single truth of customer
- Enhanced insight into the performance of assets
TheDynamicsPeople’s ability to deeply understand what we do and how we do it from only a technology perspective was impressive.We would highly recommend TheDynamicsPeople to other financial services firms.– Director, Leading Capital Management Company
Moving Forward
The client continues to lean on TheDynamicsPeople for ERP maintenance, upgrade management, security and customization needs.
Microsoft products were already used throughout our business and Dynamics 365 Business Central integrated perfectly with this.The team at TheDynamicsPeople were very thorough and took the time to really understand our needs, through various meetings at all stages of development, and have been able to create a Bespoke ERP Solution that will grow with our business.We would highly recommend TheDynamicsPeople, with their extensive knowledge, professional approach and continued guidance and support received throughout the initial project, as well as with further system integrations and development.”– Director, Leading Capital Management Company